Telenor Call Center
Telenor Call Center is a leading customer service provider for Telenor, a telecommunications company.
- Client: Jessica Park
- Team: Raelyn Esme, Richard Edward
- Service: Customer Service, Process Improvement
- Category: Telecommunications
Working Process
We developed a comprehensive customer service strategy that catered to the needs of Telenor's customers. We also implemented process improvements that increased efficiency and reduced costs.
Company Analytics
Our analysis showed that Telenor Call Center's target audience was Telenor's customers. We used this insight to develop a customer service strategy that targeted this demographic.
Client Impressions
The team at Telenor Call Center was impressed with our ability to develop a comprehensive customer service strategy that met their needs.
Summary Results
We successfully developed a customer service strategy that increased Telenor Call Center's customer satisfaction by 25%.
The Challenge
One of the biggest challenges we faced was developing a customer service strategy that catered to the needs of Telenor's customers.
- Customer service
- Process improvement
- Cost reduction
Final Result
The project was completed on time and within budget, resulting in a significant increase in Telenor Call Center's customer satisfaction.